Position Description:

  • Implement the software engineering processes required to productize customer tools; to include standing up a distributed code base repository, establishing a baseline management process, standing up a continuous integration environment, and integrating these capabilities into a requirements management process to support incremental software development cycles.
  • Collaborate with the team to specify a web-enabled documentation plan with fully linked-data.
  • Participate in the software users group and ensure all new requirements are captured and transcribed to the requirements management tool; as well as manage resulting software baselines and distribute authorized packages.
  • Build and deploy software packages to operational and test environments.
  • Monitor, maintain, performance-tune and upgrade the underlying ToolMetrics COTS and GOTS products and infrastructure.
  • Identify and diagnose system issues, especially following outages.
  • Triage all user requests for production system component problems, respond to and take action to resolve requests caused by production system components.

Labor Requirements:

  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
  • Support the design of systems, mission architecture and associated hardware
  • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
  • Analyze and resolve complex problems associated with server hardware, applications and software integration

Technical Skills Required:

  • Extensive experience as a Linux System Administrator
  • Experience diagnosing and troubleshooting Accumulo
  • Experience configuring VMs
  • Experience providing troubleshooting for and restarting operational services
  • Experience managing Accumulo and Nifi instances from an administration and configuration perspective
  • Unix, Windows, Linux
  • Linux, Python, Bash, Windows, Splunk, Elastic Stack, Atlassian Suite of Tools, Jira, Confluence
  • Linux, NiFi, Bash, Python, Windows, Cloud, Atlassian Suite of Tools, Jira, Confluence
  • Linux, Bash Python, Windows, Atlassian Tool Suite (JIRA, Confluence)

Minimum Experience Required:

  • Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • A minimum of 5 years experience managing, obtaining, and installing certificates for servers
  • A minimum of 7 years experience installing, deploying and configuring software (both custom and COTS)
  • A minimum of 5 years troubleshooting problems to include network, hardware, VMs, and operational system
  • Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
  • TS/SCI with Polygraph Required

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    Why ProObject?

    A culture of people with a passion for technology, career growth, and training

      • Humble, smart, and a consultative approach to how we serve our mission customers. To us, it's not about bragging and "rock star engineer" status.
      • If you love technology, learning, and growing in your career, we'd make a great team.
      • ProObject was one of the first software engineering companies (many moons ago), that put our money where our mouth is: Robust training ($5250 per year) and certifications for all of our team members.

    AWS Select Consulting Partner

      As an AWS select consulting partner, we have tons of training and certs with AWS if you're ready to get into cloud engineering and expand your career.

    Family-oriented, family-feel, and respect for your time

      • We're a family-owned company and we care about all of our employees. The difference is easy to see with us compared to other firms.
      • We also don't believe in concepts like "work-life integration." For us, we believe in balance and support for your "outside of work" life. We respect that time.
      • Comp time available
      • Care about certain causes? We care about what our employees are into. Matching contributions and special events to make our community better

    A Top Workplace, year-over-year

      • Our staff and the Baltimore sun ranked us a top workplace for 2015, 2016, 2017, 2020, 2021.
      • That's cool but if you want to hear it right from our team, setup a no pressure meet 'n greet with some of our team actually doing the "rollup the sleeves hard work" and get to know us! We promise good coffee and the real scoop for what it's like working at ProObject.