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Mid-Level Tools Support Technician (Infrastructure Support)

Labor Requirements:

  • Maintains all Enterprise Management supporting technologies (see Tools Support TTO for Agency-specific technologies) used by the GECC.
  • Provides technical direction and engineering knowledge in support of planning, designing, developing, testing, installing and maintaining systems monitoring and management services.
  • Develops, refines, and documents systems management policies, processes, procedures and drives their implementation and use within the GECC.
  • Performs user administration on Enterprise Management supporting technologies.
  • Experience maintaining and configuring tools within the HP Business Technology Optimization Suite.
  • Broad background in Network, Systems, Application and Service Management tools.
  • Specifically, experience with configuring Service Manager 7 or any two (2) of the following HP tools:
    • NNM 9i
    • Site Scope
    • Operations Manager for Linux
  • ITIL® v3 Foundation certification


Technical Skills Required:

  • Experience with Linux and Windows system administration
  • Experience standing up new Linux servers
  • VMware vCenter/ESXi
  • BASH or PowerShell scripting experience
  • Background with remote administration tools such as RDP
  • Basic understanding of networking


Special Technical Skills Desired:

  • Salt/Puppet
  • Docker
  • ElasticSearch
  • MySQL
  • Rsyslog


Minimum Experience Required:

  • Bachelor’s Degree and 8 years, Associate’s Degree and 10 years, High School Diploma/GED and 12 years
  • At least five (5) years of experience designing/developing Enterprise Management Systems.
  • At least three (3) years’ of experience in performing system administration of Linux, UNIX, and Windows.
  • At least one (1) years’ experience in VMware technology.
  • TS/SCI w. Polygraph Required
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