Menu
©2020 ProObject
Interested in matching your career to your job? Want to mix cutting-edge technology with challenging and rewarding work assignments?
ProObject’s culture is one of continual employee investment—we know that happy employees are engaged employees. Click to learn more
NIST Cybersecurity Compliance is not an option - it's a requirement! ProObject’s certified staff follow our unique CYBRX process to ensure that you are on the right track to cybersecurity compliance in just a few short weeks. - Contact us to get compliant!

If due to the Coronavirus you get locked out of your workplace and cannot work from home or an alternative location, ProObject employees will be paid for up to 14 days.

Mid-Level Systems Administration (IAT II, Unix, Windows, Tier 1, 2)

Position Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Labor Category Requirements:

  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance 

Technical Skills Required:

  • DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher is required.

Minimum Experience Required:

  • Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  • Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
  • TS/SCI w Polygraph Required
Previous Job Next Job