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Mid-Level Help Desk Specialist (Windows, Linux, Xacta, Logs)

Position Description:

  • Serves as the initial point of contact, globally for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.
  • Reads, writes, and implements standard operating procedures and technical documentation.

Labor Requirements:

  • Three (3) years working experience in Microsoft Office applications

Technical Skills Required:

  • Experience providing both Tier 1 and Tier 2 help desk support,
  • Proficient in troubleshooting issues and providing technical support to customer,
  • Outstanding verbal and written communication skills

Special Technical Skills Desired:

  • Linux system administration experience,
  • Experience with Xacta,
  • Experience configuring log shippers (Syslog, NxLog),
  • Knowledge of Linux commands to perform devops functions,
  • Arcsight, Elasticsearch, Kibana, Splunk

Minimum Experience Required:

  • High School Diploma/GED and 4 years, or Associate’s Degree or Higher and 2 years, or Bachelor Degree and no experience
  • TS/SCI with Polygraph Required
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