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Level III Help Desk Systems Administrator

Labor Requirements:

  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • Provide in-depth experience in trouble-shooting IT systems
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
  • Support the design of systems, mission architecture and associated hardware
  • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
  • Analyze and resolve complex problems associated with server hardware, applications and software integration

 

Technical Skills Required:

  • A minimum of 5 years experience writing scripts using Bash/Python
  • A minimum of 5 years experience with Unix command line
  • A minimum of 5 years experience performing Unix System Administration including installation, configuration, and support of COTS/GOTS software in a large scale Unix cluster environment
  • General technical knowledge regarding compute, network, memory, and storage system components
  • Familiar with various network communications like IP and InfiniBand
  • Excellent verbal and written communication skills
  • Experience with IaC (Infrastructure as Code) principles and automation tools such as Puppet, SaltStack, and Ansible
  • Demonstrated experience with the sustainment and support of large Unix Clusters including day-to-day operations, monitoring and problem resolution
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning
  • In-depth experience in trouble-shooting large Unix Clusters
  • Familiar with compliance issues such as STE/STN and PURGE2
  • Demonstrated experience using system monitoring tools such as Nagios

 

Special Technical Skills Desired:

  • Experience with the Atlassian Tool Suite (JIRA, Confluence)
  • Experience with containerization technologies such as Docker
  • Experience with container orchestration technologies such as Kubernetes

 

Minimum Experience Required:

  • Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree
  • TS/SCI with Polygraph Required

 

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