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Knowledge Management Specialist Level 2

Position Description:

  • Conducts activities related to the knowledge management processes, to include, but not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, and information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation, and measure of packaged solutions for enterprise modernization; and complete integration of applications with target data and defined processes

Technical Skills Required:

  • Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
  • Trains and educates front-end users of the knowledge management tools
  • Develops reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements
  • Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized, and facilitates development of controls with business partners through streamlining processes and system automation
  • Supports all positions with appropriate analysis and backup materials; collaborates across many business units to communicate complex concepts

Minimum Experience Required:

  • Minimum five years of experience as a Knowledge Management Specialist
  • Minimum of Bachelor’s Degree in Information Management, or related discipline
  • Strong attention to detail and organizational skills. Excellent communications skills.
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