©2021 ProObject
PRIME CONTRACT ROLE :: Front End Software Engineer :: Join our Mission Critical project!
Interested in matching your career to your job? Want to mix cutting-edge technology with challenging and rewarding work assignments?
ProObject’s culture is one of continual employee investment—we know that happy employees are engaged employees. Click to learn more
NIST Cybersecurity Compliance is not an option - it's a requirement! ProObject’s certified staff follow our unique CYBRX process to ensure that you are on the right track to cybersecurity compliance in just a few short weeks. - Contact us to get compliant!
Junior Help Desk Specialist (Troubleshooting, Documenting)

Position Description:

  • Provide oversight for data flow to and from IT systems. Monitors directories for files that need to be transferred to other systems.
  • Assists users with account creation. Assists users with accessing and using IT systems.
  • Responds to customer queries and escalates issues.
  • Updates Standard Operating Procedures documents to adapt to new system functionality or configuration changes.

Labor Requirements:

  • Develop an understanding of the numerous process flows to other IT systems.
  • Create and maintain user accounts that involve Public Key Infrastructure (PKI) certificates.
  • Provide updates to technical and non-technical application documentation.
  • Execute canned scripts to process data files.
  • Executed canned database queries to aid in problem determination.
  • Provide written and oral communication with the customer.
  • Make recommendations for improving documentation and assist in executing test procedures for software components.
  • Ensure compliance with security procedures for data handling.
  • Participate in planning sessions for process improvement Create Help Desk tickets in the designated ticket tracking system.
  • Compile and organize data for monthly status reports.

Technical Skills Required:

  • Tier 1 support
  • Basic troubleshooting
  • Documenting issues
  • Escalate

Minimum Experience Required:

  • Associates Degree from an accredited college or university in a technical degree field is required.
  • Two (2) years of Help Desk experience may be substituted for an Associate’s degree. Experience with Help Desk support tasks involving user accounts, granting permissions, and responding to trouble tickets.
  • TS/SCI with Polygraph Required
Next Job