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Apprentice Level System Administrator

Position Description:

This position is to provide support to the Helpdesk:

Responsibilities include:

  • Perform data transfers
  • Create accounts
  • Documentation of procedures
  • Answering helpdesk calls
  • Work with a team to troubleshoot problems
  • Work with task and technical leads to improve the Helpdesk
  • Inventory

Labor Requirements:

  • Tier 1 system administration responsibilities (user account management, minor troubleshooting, cabling, etc…)
  • Assume responsibility for providing hardware and software support for developer requests performed in any DNT lab
  • Assume responsibility for supporting the lab’s hardware and software systems; this includes the operability, administration, and configuration of all DNT lab IT hardware in the lab. Lab hardware includes repeaters, bridges, routers, gateways, and hubs and Microsoft Windows, Microsoft Windows NT, Sun Solaris, and Linux operating systems, and
  • Assume responsibility for tracking and maintaining inventory configurations of all lab equipment

Technical Skills Required:

  • Helpdesk experience – answering calls, documenting requests, creating accounts, transferring files
  • Experience with VMWare, Windows Active Directory, DNS, NTFS, and Remote Desktop services.
  • Demonstrated ability to follow established IT procedures in a fast-paced environment
  • Strong written and verbal communication skills and a positive attitude
  • Strong customer service skills
  • Experience with thin clients
  • Preferred certifications:  A+, Security+

Minimum Experience Required:

  • Minimum two (2) years experience supporting computers systems running Microsoft Windows NT, Unix, or Linux operating systems,
  • Minimum one (1) year experience working in an IT engineering lab loading (file transfer via electronic of storage media), installing and maintaining the operability of commercial off-the-shelf computer and IT equipment and supporting software, system issues with IT hardware such as repeaters, bridges, routers, gateways, and hubs and operating systems such as Microsoft Windows and Windows NT, Sun Solaris, and Red Hat Linux, and
  • Minimum one (1) year of experience with computer networking protocols including, but not limited to TCP, IP, UDP, HTTP, DHCP, and DNS
  • TS/SCI with Polygraph Required
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