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Help Desk Specialist Level 2 (VTC Systems)

Position Description:

Serves as the initial point of contact, globally, for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods. Reads, writes, and implements standard operating procedures and technical documentation

Technical Skills Required:

  • Excellent customer service skills
  • 2 years of experience in Microsoft Office
  • Proficiency in troubleshooting

Special Technical Skills Desired:

  • Experience with commercial VTC systems, media over Internet Protocol technologies and network capabilities
  • Experience with Tanberg Monitoring System (TMS V.11) and Marconi Virtual Presence System (ViPr)

Minimum Experience Required:

High School Diploma/GED and 4 years, or Associate’s Degree or Higher and 2 years, or Bachelor Degree and no experience.

TS/SCI with Polygraph required

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